Managing Your Key Clients

Apprenticeships Matter have a specialised Key Account Management (KAM) team designed to offer you and your employers a high level of customer service and tailored support to better assist with business needs.

Our KAM team will deliver a service second to none by providing:

  • A ‘paperless’ approach for your employers including:
    • Documents supplied on USB
    • Documents scanned and emailed
    • Hand delivery of paperwork to reduce volume of mail received
  • An additional layer of service to meet specific needs
  • Regular meetings to discuss matters of common interest including:
    • Our online employer & RTO portal
    • Customised reports
    • Current registration and claim position
    • Completion of claims
  • A personalised point of contact and service
  • Extensive knowledge of the Australian Apprenticeship Program including expertise in dealing with National clients

Kara Prichard
Senior Key Account Manager

M: 0418 561 929
E: ua.mo1505989007c.ret1505989007tamsp1505989007pa@pa1505989007rak1505989007
Kara is the first point of contact who establishes and maintains superior service for key account clients.

Joanne Stratford
Key Account Consultant

M: 0439 317 200
E:ua.mo1505989007c.ret1505989007tamsp1505989007pa@se1505989007nnaoj1505989007 1505989007
Joanne assists clients with the incentives claims process and provides ongoing support throughout the duration of the program.

Gina Atta
Key Account Consultant

T: 03 9433 2007
E: ua.mo1505989007c.ret1505989007tamsp1505989007pa@aa1505989007nig1505989007
Gina specialises in all administration including customised reporting and streamlining all administration processes.

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